Role of Key Stakeholders in Successful E-Governance Programs: Conceptual Framework

In recent years, a number of developing countries have launched e-government programs, and several development agencies and governments have identified e-government implementation as a key policy priority. Driven by the success of a few projects in improving delivery of services to citizens and businesses, an increasing number of governments are making ICT investments in the public sector. While there has been a lot of success in these endeavors, evidence of failed projects has drawn attention to the level of risk involved in implementation. The study on role of different stakeholders is important to understand the improvements which can be made on these critical success factors. Hence the objective of this paper is to (1) To understand the role of key stakeholders which influence the success of e-governance projects. (2) Come up with a framework considering role of all these key stakeholders. Through a conceptual analysis the we tried to examine the relationship and role among different stakeholders and how they contribute towards successful implementation of egovernance programs.